Customer Service Communication Skills
Interactive Video
•
English, Life Skills, Professional Development
•
3rd - 6th Grade
•
Hard
Liam Anderson
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main purpose of the WDA Workplace English Program?
To test English proficiency
To determine the best level for learners
To provide job opportunities
To teach advanced English grammar
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which greeting is appropriate for the morning?
Good morning
Good night
Good afternoon
Hello
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How should you respond when someone asks, 'How are you?'
I'm busy, thank you.
I don't know.
Please repeat.
I'm fine, thank you, and you?
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should Peggy say to describe her job?
I am a manager.
I drive a bus.
I help ladies look for clothes.
I am a cashier in a supermarket.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is Lim's job role?
Sales assistant
Cashier
Manager
Bus captain
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step when dealing with an angry customer?
Argue back
Remain calm and speak slowly
Speak loudly
Ignore them
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should you say if you don't know how to solve a customer's problem?
Please wait.
Let me get my supervisor to help you.
Come back later.
I don't know.
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