Communication Skills at workplace
KG - 3rd Grade
•7 Qs
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Communication Skills at workplace
Quiz
•
English
•
KG - 3rd Grade
•
Hard
Nurul Fadhila
Used 8+ times
FREE Resource
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7 questions
Show all answers
1.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
What are the important points needed to be taken when you take a message? (More than one answer)
Caller's name
Receiver's name
Phone number
Address
Message
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As a receptionist at your workplace, which one is the MOST APPROPRIATE way to receive a call?
Hi, ABC Sdn. Bhd. May I help you?
Good morning. I'm Anita from ABC Sdn. Bhd. May I help you?
Good morning. I'm Anita from ABC Sdn. Bhd. May I speak to Miss Ain.
Hello there. Anything that I can help with?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
May I leave a message?
What is THE MOST APPROPRIATE response to this request?
Yes, of course. You have 2 minutes only.
I'll think about it.
No, I don't have time right now.
Yes, sure. I'll pass the message.
4.
MULTIPLE SELECT QUESTION
30 sec • 1 pt
You need to discuss about your assignment with your classmate. What are the appropriate ways to arrange appointment? (More than one answer)
Are you available tomorrow at 4 pm to discuss our assignment?
Can we meet to talk about our assignment?
I'm sorry, I'm not available tomorrow.
You need to be at the library tomorrow at 4 pm to discuss our assignment.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Below are the appropriate reasons to cancel or change appointment EXCEPT
Something came up urgently.
Health problem.
Not in the mood.
Redundant schedule.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
I'm sorry Sir. That should never have happened.
The statement above shows
Empathy
Sympathy
Making Excuse
Promising action
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Below are ways to respond to a complaint EXCEPT
Listen carefully
Thank the customer
Sympathize with the customer
Apologize sincerely
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